At shoppingplats.com, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations, and we want to ensure a transparent and fair process for returns and refunds. Please review our policy below:
Returns
- Time Frame: Customers have 30 days from the receipt date to initiate a return.
- Condition: Items must be returned in their original condition, unused, with all original tags, packaging, and accessories. Products that have been used, altered, or damaged will not be accepted for return.
- Exclusions: Certain items may not be eligible for return due to hygiene, safety, or other specific reasons. These include but are not limited to personal care items, custom-made products, and perishable goods. Please check the product page for specific return information before making your purchase.
- Process: To initiate a return, please contact our customer service team via email at support@shoppingplats.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Refunds
- Processing: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 7-10 business days.
- Shipping Costs: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., you received an incorrect or defective item).
- Partial Refunds: In certain cases, only partial refunds may be granted. This can occur for items not in their original condition, items that are damaged or missing parts not due to our error, and items returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at support@shoppingplats.com, and we will provide you with exchange instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later. We will send a refund to the gift giver, and they will be informed about your return.
Contact Us
For more information about our returns and refunds policy, if you have questions, or if you would like to make a complaint, please contact us by email at support@shoppingplats.com or by using the contact form provided on our website.
Thank you for shopping with ShoppingPlats.com. We value your business and are here to provide you with the best possible shopping experience.